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FAQ

  • What are your opening hours?
    We are a pure online store. We stay active and deliver 24/7
  • Can I track my order?
    Your order can be tracked on https://www.royalmail.com/track-your-item#/. The tracking number will be sent to you by email.
  • When will my product be delivered?
    Any product bought from our store will be shipped internationally to virtually any country within 5-7 working days
  • Can I cancel my order?
    You can easily cancel your order as long as it hasn't been delivered. All that is required is that we need you to contact us via email or live chat and give us a reason as to why you would like to cancel the order.
  • How do I return an Item?
    If you have received a faulty item or the item has been damaged during transport you will receive a 14 day refund window where you can email us or talk to us about your problem with our new and improved live chat feature. Once you have contacted us and provided the necessary details we will mark your case as in progress where the 14 day limit will be removed and we will send you instuctions via email which will be instructions to refund the product.
  • I have not received my product.
    If you have not receieved your product then please feel free to contact us as it may be a fault in our system.
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